Frequently Asked Questions

• Are there any special wiring requirements for MTI products, even though they are generally 24 volt. DC powered?

  No, there are no special wiring requirements for MTI products.  The electricity from your facility enters the chair and is converted to 24 volts of DC current by an onboard power supply, similar to the power supply in your computer.

• What is MTI’s warranty?

  Generally MTI’s warranty is 1 year from shipment date for parts and labor, however the warranty may change per product. See product’s User Manual for warranty details.

• How can I get service on my MTI products?

  MTI has over 375 independent service companies around the world to service your MTI products.  US and Canadian Customers call us at (888) 520-4998, International Customers call us at (801) 875-4998 or fill out the form below for a member of our service department to contact you.

• What is MTI’s return policy?

  All returns must be authorized by MTI, Inc. by issuance of an RMA number.  In certain circumstances, a restocking fee will be charged.  Special order items and electrical components are generally not accepted for return. For more information about MTI’s return policy, please contact Customer Service.

  US and Canadian customers call us at (888) 520-4998, International customers call us at (801) 875-4998, email customer.service@mti.net or click here to fill out the Contact Customer Service form for a member of our Customer Service team to contact you.